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Flights FAQ's

  • 1. How do I know if my tickets are reserved?

    As soon as your ticket is reserved, you will get an email and SMS with your flight details from us. You can also check the status of your booking in 'My Bookings'section of www.OnlineTravels.in.

  • 2. Do I need to confirm my flight reservation before I fly?

    No, you don’t need to confirm. We recommend rechecking of ticket to verify that your travel details are correct. You can send Email on OnlineTravels2019@gmail.com

  • 3. What documents do I need to carry to check-in for my flight?

    It is mandatory to carry a government issued photo identification (ID) proof along with the e-ticket copy. The same is verified by the airport security as well as the airline at the check-in counter. On presenting your photo ID proof and e-ticket copy, your boarding pass will be issued.

    For international flights, your passport is the only valid photo ID proof that will be accepted. In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking.

    In case of international travel, each passenger must ensure that they carry a relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.

  • 4. What is the minimum age to travel alone?

    Minimum age to travel alone is 18 yrs, however may differ from airline to airline. If you are travelling as Unaccompanied Minor then airline needs to be updated and applicable documentation needs to be completed at airlines end.

  • 5. Can I book tickets for infants on Online Travels?

    Yes, you can book flight tickets for infants less than two years of age. To avail the infant fares, the infant must be under 24 months of age throughout the entire itinerary that you're booking.

    This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

  • 6. While travelling with an infant on the flight, is there anything special I must know?

    Make sure they have valid proof-of- age documents when they're checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult.

  • 7. I have entered the wrong name. How can I change it?

    The airline doesn't allow name change on the ticket, you'll have to cancel and re-book the ticket. Airline cancellation charges and Online Travels cancellation fee applicable.

  • 8. I selected the wrong prefix (Mr/Mrs) to a passenger'sname while booking. How can I get this changed?

    Just send us request with your PNR number. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn'tallow title change you'll have to cancel and then re-book the ticket with the correct title.

  • 9. How can I cancel a flight booking ?

    You can send Email on Support@OnlineTravels.in and you can cancel thru My Booking account.

    Note: Note: Cancellation information can be found in your confirmation email.

    • Partial cancellation (Cancellation of One Segment) or segment change is not permitted for Discounted Return Fares.
    • Cancellation of tickets within 24 hours of departure: The user will have to contact the to get his/her reservation cancelled.
    • Online Travels is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline shall lie with the user.
  • 10. When is the latest I can cancel my flight ticket?

    For domestic flights, it's 4 hours prior and for international flights it varies from airline to airline, however 24 hours is recommended.

  • 11. How can I get a refund for tickets that I have directly cancelled with airlines?

    Please contact our 24x7 helpline or send us Email on Support@OnlineTravels.in

  • 12. How do I know domestic airlines cancellation charges?

    Please check your e-ticket or contact us on our 24x7 helpline no.

  • 13. How can I cancel a flight booking ?

    Hand baggage Most airlines allow you to bring the following items on board:

    • 1 carry-on bag
    • 1 personal item (such as a purse or briefcase)

    Checked baggage
    You can find information about baggage allowances, prohibited items, and sports equipment on your airline's website. Your baggage fees might vary depending on the following:

    • Whether you pay for your bags online or at the airport
    • The number, size, and weight of your bags
    • The time of year you are traveling
    • Your frequent flyer membership level
    • Your military status

    Airline Business Class Economy Class Infant
    SpiceJet Not applicable 15 kg 0 kg
    JetLite Not applicable 15 kg 0 kg
    Jet Airways 20 kg 15 kg 0 kg
    IndoGo Not applicable 15 kg 0 kg
    Go Air Not applicable 15 kg 0 kg
    Air India First Class – 40 kg Executive Class – 35 kg
    Economy Class – 15 kg
    0 kg

    In case of international travel, cabin and checked-in baggage allowance varies from airline to airline and is also based on the destination you are travelling to.
    You can often save money by checking in and paying baggage fees on your airline's website before your flight.

  • 12. How long before flight departure do I need to be at the airport?

    In case of domestic travel, We requests you to arrive at the flight counter at least 2 hours prior to departure. In case of international travel, please arrive at least 3 hours prior to departure.

Hotels FAQ's

  • 1. How can I cancel a hotel booking ?

    It’s easy to cancel or change your booking online from Online Travels .com

    You can cancel Your Hotel Booking from My Account or send Email to OnlineTravels2019@gmail.com Cancellation charges will apply to amount displayed amount “Before discount”
    We do not allow partial cancellation online. Contact customer support team for assistance.

    • Before proceeding cancellation you’re requested to check Hotel cancellation policy in the voucher which was sent to you at the time of booking.
    • Non-refundable rooms and other special deals may have a different cancellation policy.
    • You can view Hotel cancellation policy on the confirmation email
    • The Cancellation Policies of the Hotels are dynamic and may change from time to time.
    • The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest.
    • The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
    • Booking done under offers are not refundable.
  • 2. Do I need to confirm my reservation with hotel?

    You'll receive an email with the details of your reservation. There's no need to contact the hotel to confirm.
    The hotel details - Contact Number, Email Id, Address and other important details will be mentioned on the confirmation email.

  • 3. What is Free Cancellation?

    1.Online Travels offers Free Cancellation to its entire hotel booking users. This means Online Travels doesn't levy any additional cancellation fees of its own. However, the cancellation charges applied by the Hotel is still applicable.

    2. On selected hotels available on OnlineTravels.in, which are identified by 'Free Cancellation' icon, you can cancel your booking upto 24 hrs before check-in without incurring any cancellation charges.

    3.Further Online Travels clarifies that if a cancellation is made less than 24hrs before the booking commences for bookings of more than 1 night, i.e - If the check-in time for the hotel is 12:00 PM and if you cancel at 7 am on the day of check in,1-night charges will be retained as cancellation charge.

    • If you cancel your booking 24 hours before check-in date you pay ZERO cancellation fee.
    • If you cancel within 24 hours of your check-in, you will pay only for one night stay
    • Free cancellation can be availed only on domestic hotels
    • Check out – ‘Free cancellation’ icon While selecting your room (available only on selected hotels)
    • You can also refine your search result by selecting show only "Free Cancellation Hotel"
    • Free cancellation is regulated by certain terms and conditions.
  • 4. Is it possible to get early check-in /check-out?

    The standard check-in time is after 14:00 hrs (local time) and standard check-out time is 12 noon. But it may vary from season to season and city to city. Check-in time and check-out time is as per hotel policy & terms.Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel directly. Please note that the check-in time is subject to change as per hotel policy & seasonality.

  • 5. What are the hotel cancellation charges?

    The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's policy mentioned on the booking page while making the reservation (in case you missed it, This information is also included in your confirmation email. In case you have availed any discount on your bookings through promo codes, the cancellation charge is applied on the undiscounted price.

    You can usually cancel or change your booking up to 24 hours before your planned arrival time. Please note that if your room is non-refundable or part of a special deal, it may have a different policy.

  • 6. What if I'm not able to check-in to my hotel at all, will I get a refund?

    If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.

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